Silchester Control Systems – Pandemic Newsletter
As a society, we are all learning lessons from this terrible pandemic. However, as a business, Silchester Controls feels it has handled the situation well and has responded in a flexible, positive manner to the challenges. David Jones and his...Read More →
Why can’t people who interface with customers learn how to listen and not just talk at you?
Listening skills are critical for all people in customer interface roles. When did the last conversation you had with such a person – be it a doctor’s or dentist’s receptionist, an enquiry to a shop or business, even a query...Read More →